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Month: November 2021

275 Minutes on Hold: Why Airline Customer Service Still Can’t Keep Up

12/11/2021 | by admin |
It’s been a familiar and infuriating story during the pandemic: Hours waiting for an agent only to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. What gives?

Why Democrats May Have a Long Wait if They Lose Their Grip on Washington

12/11/2021 | by admin |
Voters’ reflexive instinct to check the party in power makes it hard for any party to retain a hold on both the White House and Congress for long.
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